ARISTA CORPORATION – FREMONT, CA Sales Support / RMA Supervisor – April 2015 – January 2016 – Designed and maintained a standard operating procedure for Arista’s RMA department – Supervised the IT support and RMA teams to provide maximum customer support and retention – Responded to all neutral and negative emails and quickly and effectively resolve customer challenges – Point of contact for major accounts; held monthy meeting to coordinate teams to solve RMA and customer service issues FAMILY CAREGIVING – FREMONT/ CUPERTINO, CA Home Health & Personal Care Aide (Volunteer) – July 2013 – Present – Provided personal care assistance. – Planned and prepared meals, followed by clean-up. – Scheduled, accompanied and provided assistance at medical appointments. – Provided companionship and support. CAROLINA BEDDING DIRECT – FREMONT/HAYWARD CA Franchise Owner / Dealer/ Account Manager – June 2013 – July 2014 – Owned and operated a wholesale mattress business. – Managed all sales transactions, receipts and bookkeeping. – Responsible for all inventory control and reconciliation. AMERICA’S TIRE COMPANY – VARIOUS BAY AREA STORE LOCATIONS, CA Customer Service Mana ger / Workflow Coordinator – July 2001- March 2013 – Assisted in all aspects of day-to-day operations within a store location including front-line customer contact, sales, customer service, backroom management and shop maintenance. – Safety coordinator: supervised and certified all safety procedures for installation, repairs, balancing. – Supported sales representatives in opening new accounts, upgrading existing service and customer retention..
