Katy Owen
Dayton, OH 45459
owen.katyk@gmail.com
+1 937 818 5379
Performance-driven and hard-working Operation Specialist with a proven track record of extraordinary achievements in optimizing daily business operations, developing business improvement plans, increasing efficiency of production teams, and reducing operating expenses.
Authorized to work in the US for any employer Work Experience
Personal Assistant
Dayton, OH
June 2023 to Present
Providing high-level administrative support. producing, and editing complex correspondences. Compiling and analyzing complex information for inclusion in reports and preparing presentations. Processing highly confidential and critical information.
Communication • Customer Service • Sales and Marketing • Operations Management • Small Business Operations • Sales and Marketing • Business Development • Team Management • Multitasking • Marketing Campaigns • Social Media Management & Engagement • Research & Development • Event Planning • Organizational Development • Calendar Management • Event Planning • Workflow Efficiency • Cannabis Industy
Operations Specialist
Dayton, OH 2023 to 2023
Assist the business owner in planning, organizing and coordinating functions relating to the operation of the business- Recruiting, HR oversight, market & industry research, streamline processes, onboarding, budgeting and payroll.
Office Operations · Remote Work • Administration · Leadership · Multimedia Marketing Campaigns · Performance Management · Recruiting · Autonomy · Project Management · Google+ · Organizational Development · Strategy · Financial Planning · Regulatory Compliance · Inventory Control · Communication · Social Media Management
Owner/Operator
Cleanly, LLC – Dayton, OH 2020 to 2023
Provide oversight and quality control for large house and office cleanings. Conduct business process assessments and develops new processes for the successful management and execution of services. Manage marketing campaigns on social media.
Professional Cleaning · Business Development · Client Development · Inventory Management · Research and Development (R&D) · Payroll Processing · Team Management · Leadership · Recruiting · Customer Relationship Management (CRM) · Marketing · Market Research
Patient Care Coordinator
Dayton, OH
October 2020 to March 2022
Communicate effectively and compliantly via telephone, email, and any in-person consultations, coordinate and schedule active patients based on an established plan of care, manage the clinic’s schedule to ensure efficient and expedient patient care for walk-in appointments, scheduled appointments, and potential new patient appointments, provide an educated plan of care to patients based on specific medical requirements, knowledge of cannabis products and all Ohio State Board of Health regulations.
HIPPA • Medical Marijuana • Industry Research • Product Research • Client Development • Multi-tasking • Regulatory Compliance • Sales • Appointment Scheduling • Organizational Skills • Market Research • Workload Prioritization • Customer Service
Private Personal Assistant
Dayton, OH 2017 to 2022
Assist small business owner with keeping organized and on schedule with processes including, but not limited to, calendar management, event planning, running errands, market research, email & phone correspondence, business, and household upkeep.
Multitasking · Time Management · Communication · Email Management · Interpersonal Skills · Event Planning · Social Media Management · Organization Skills · Meeting Planning · Calendar Management · Customer Service
Market Manager
Dayton, OH 2017 to 2018
Gather and analyze information to identify new markets and customers, demand for products and services, and efficacy of existing marketing campaigns and strategies. Conduct market research, sales forecasting, and strategic planning to assess and ensure the sale and profitability of products.
Multitasking · Remote Work • Team Management · Leadership · Multimedia Marketing Campaigns · Inventory Control · Sales · Customer Relationship Management (CRM) · Event Planning · Social Media Management
Beverage Manager
Dayton, OH 2014 to 2018
Managing daily operations, developing menus, maintaining quality standards, overseeing staff training, monitoring inventory and cost control, ensuring compliance with small business regulations, and providing excellent customer service.
Payroll Management · Education · Payroll Processing · Product Marketing · Team Management · Inventory Control · Time Management · Marketing · Social Media Management · Organization Skills · Customer Service
Sales Manager
Dayton, OH 2013 to 2015
Provide leadership to the sales team. Motivate and encourage sales team to ensure quotas are met. Review and analyze sales and operational records and reports; use data to project sales, determine profitability and targets, and identify potential new markets.
Account Management ·Remote Work • Industry Research · Team Management · Multimedia Marketing Campaigns · Sales · Event Planning · Marketing · Social Media Management · Market Research
Office Manager
Dayton, OH
January 2008 to November 2013
Maintain office services by organizing office operations and procedures, preparing payroll, controlling correspondence, designing filing systems, reviewing and approving supply requisitions, and assigning and monitoring clerical functions.
Office Administration · Mortgage Lending · Mortgage Underwriting · Residential Mortgages · Regulatory Filings · Payroll Processing · Office Operations · Marketing · Social Media Management · Customer Service